Town of Bayfield Service Outage
Investigating - We have dispatched a technician to Bayfield, CO to investigate an issue with our network in the area affecting a handful of commercial customers in Bayfield. We do not currently have an ETA on the time to resolve this outage, but have already been notified and are taking action.
Jun 23, 2025 - 13:58 EDT
Outage - Memphis, TN. Baybrook LN area
Update - They continue isolating the issue and working on bringing fiber service back into the homes. We will continue to update the status as information becomes available.
Jun 21, 2025 - 04:48 EDT
Update - Currently, a tech is onsite investigating where the issue is, and we will continue to update you as more information becomes available.
Jun 21, 2025 - 01:31 EDT
Update - We are investigating a reported outage in Memphis, TN. We will update as more information becomes available. A tech is now onsite.
Jun 20, 2025 - 21:43 EDT
Investigating - We are investigating a reported outage in Memphis, TN. We will update as more information becomes available.
Jun 20, 2025 - 21:12 EDT
Town of Basalt - Willits & TriangleLofts Buildings
Investigating - We are currently investigating an Internet service outage affecting several commercial customers in downtown Basalt around Willits & TriangleLofts buildings. We are dispatching a technician to investigate on site but do not have an exact reason for the outage or ETA available at this time. We will update here as news becomes available.
Jun 19, 2025 - 13:18 EDT

About This Site

We monitor all Ting services 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status.

Uptime over the past 90 days. View historical uptime.
Arizona Operational
90 days ago
99.97 % uptime
Today
Tucson Operational
90 days ago
99.6 % uptime
Today
Catalina Operational
90 days ago
100.0 % uptime
Today
Amado Operational
90 days ago
100.0 % uptime
Today
Douglas Operational
90 days ago
100.0 % uptime
Today
Green Valley Operational
90 days ago
100.0 % uptime
Today
Marana Operational
90 days ago
100.0 % uptime
Today
Mt. Lemmon Operational
90 days ago
99.96 % uptime
Today
Nogales Operational
90 days ago
100.0 % uptime
Today
Oracle Operational
90 days ago
100.0 % uptime
Today
Oro Valley Operational
90 days ago
100.0 % uptime
Today
Rio Rico Operational
90 days ago
100.0 % uptime
Today
Sahuarita Operational
90 days ago
100.0 % uptime
Today
San Manuel Operational
90 days ago
100.0 % uptime
Today
Tubac Operational
90 days ago
100.0 % uptime
Today
Vail Operational
90 days ago
99.99 % uptime
Today
California Operational
90 days ago
99.89 % uptime
Today
Culver City, CA Operational
90 days ago
100.0 % uptime
Today
Encinitas, CA Operational
90 days ago
99.69 % uptime
Today
Fullerton, CA Operational
90 days ago
99.83 % uptime
Today
Solana Beach, CA Operational
90 days ago
99.96 % uptime
Today
Carlsbad, CA Operational
90 days ago
99.96 % uptime
Today
Colorado Partial Outage
90 days ago
99.66 % uptime
Today
Aspen, CO Operational
90 days ago
99.69 % uptime
Today
Basalt, CO Partial Outage
90 days ago
98.63 % uptime
Today
Bayfield, CO Partial Outage
90 days ago
99.97 % uptime
Today
Carbondale, CO Operational
90 days ago
99.95 % uptime
Today
Centennial, CO Operational
90 days ago
99.74 % uptime
Today
Colorado Springs, CO Operational
90 days ago
99.79 % uptime
Today
Cortez, CO Operational
90 days ago
100.0 % uptime
Today
De Beque, CO Operational
90 days ago
99.98 % uptime
Today
Dolores, CO Operational
90 days ago
100.0 % uptime
Today
Durango, CO Operational
90 days ago
99.99 % uptime
Today
Glenwood Springs, CO Operational
90 days ago
99.02 % uptime
Today
Greenwood Village, CO Operational
90 days ago
100.0 % uptime
Today
Grand Junction, CO Operational
90 days ago
100.0 % uptime
Today
New Castle, CO Operational
90 days ago
99.07 % uptime
Today
Parachute, CO Operational
90 days ago
99.98 % uptime
Today
Rifle, CO Operational
90 days ago
99.06 % uptime
Today
Silt, CO Operational
90 days ago
99.07 % uptime
Today
Willits, CO Operational
90 days ago
100.0 % uptime
Today
Idaho Operational
90 days ago
99.72 % uptime
Today
Greater Sandpoint, ID Operational
90 days ago
99.72 % uptime
Today
Ponderay, ID Operational
90 days ago
99.72 % uptime
Today
Maryland Operational
90 days ago
99.97 % uptime
Today
Westminster, MD Operational
90 days ago
99.97 % uptime
Today
New Mexico Operational
90 days ago
100.0 % uptime
Today
Farmington, NM Operational
90 days ago
100.0 % uptime
Today
North Carolina Operational
90 days ago
99.49 % uptime
Today
Angiers, NC Operational
90 days ago
99.98 % uptime
Today
Fuquay-Varina, NC Operational
90 days ago
98.5 % uptime
Today
Holly Springs, NC Operational
90 days ago
99.07 % uptime
Today
Rolesville, NC Operational
90 days ago
99.66 % uptime
Today
Sanford, NC Operational
90 days ago
99.92 % uptime
Today
Wake Forest, NC Operational
90 days ago
99.84 % uptime
Today
Tennessee Partial Outage
90 days ago
98.33 % uptime
Today
Memphis Partial Outage
90 days ago
98.33 % uptime
Today
Virginia Operational
90 days ago
97.78 % uptime
Today
Charlottesville, VA Operational
90 days ago
97.24 % uptime
Today
Alexandria, VA Operational
90 days ago
98.33 % uptime
Today
Customer Support Operational
Ting Website, Shop & Your Account Operational
Shipping & Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

SimplyBits / Ting Internet - Scheduled Maintenance - Central Tucson AZ Jun 24, 2025 08:00-09:00 EDT

Ting Internet / Simply Bits engineers will be performing maintenance to update firmware on our equipment at our 5151, BlackRock, Bank of America, Camp Lowell, Los Altos, Milber, and Trans America Sites Tuesday June 24rd, 2025, 6:00AM - 7:00AM Mountain Standard Time.

During this maintenance, some customers in Central Tucson and surrounding areas may experience a brief service disruption after which connections will automatically be restored. We will be working hard to ensure any downtime is as minimal as possible. If your service is not automatically restored. please power cycle your Router and Power over Ethernet Adapter that connects to the Internet (WAN) port on your router.
Posted on Jun 16, 2025 - 11:25 EDT

SimplyBits / Ting Internet - Scheduled Maintenance - Rincon Valley and Vail Areas, Tucson AZ Jun 25, 2025 08:00-09:00 EDT

Ting Internet / Simply Bits engineers will be performing maintenance to update firmware on our equipment at our Gila Monster, Old Vail, Piano Mountain, and Sundown Sites Wednesday June 25th, 2025, 6:00AM - 7:00AM Mountain Standard Time.

During this maintenance, some customers in Tucson in and around Rincon Valley and Vail Area may experience a brief service disruption after which connections will automatically be restored. We will be working hard to ensure any downtime is as minimal as possible. If your service is not automatically restored. please power cycle your Router and Power over Ethernet Adapter that connects to the Internet (WAN) port on your router.
Posted on Jun 16, 2025 - 11:35 EDT

SimplyBits / Ting Internet - Scheduled Maintenance - North Tucson AZ Jun 26, 2025 08:00-09:00 EDT

Ting Internet / Simply Bits engineers will be performing maintenance to update firmware on our equipment at our Beacon Hill, Dove Mountain, Missle Base, MMC, Mountain View, and Tortolita Sites Thursday June 26th, 2025, 6:00AM - 7:00AM Mountain Standard Time.

During this maintenance, some customers in North Tucson in and surrounding areas may experience a brief service disruption after which connections will automatically be restored. We will be working hard to ensure any downtime is as minimal as possible. If your service is not automatically restored. please power cycle your Router and Power over Ethernet Adapter that connects to the Internet (WAN) port on your router.
Posted on Jun 16, 2025 - 11:48 EDT

SimplyBits / Ting Internet - Scheduled Maintenance - Northwest Tucson AZ Jun 30, 2025 08:00-09:00 EDT

Ting Internet / Simply Bits engineers will be performing maintenance to update firmware on our equipment at our Desert House of Prayer, La Cholla, NWST, Seasons, and Zinnia Sites Monday June 30th, 2025, 6:00AM - 7:00AM Mountain Standard Time.

During this maintenance, some customers in Northwest Tucson and surrounding areas may experience a brief service disruption after which connections will automatically be restored. We will be working hard to ensure any downtime is as minimal as possible. If your service is not automatically restored. please power cycle your Router and Power over Ethernet Adapter that connects to the Internet (WAN) port on your router.
Posted on Jun 16, 2025 - 11:54 EDT

Ting Internet - Scheduled Maintenance - Charlottesville VA (Martha Jefferson, Locust Grove, Downtown, and Belmont) Jul 1, 2025 00:00-06:00 EDT

On Tuesday July 1st, 2025 from Midnight to 06:00 EDT we're planning maintenance on the Ting Internet network in Charlottesville, VA to consolidate connections and upgrade network infrastructure.

Customers in the Martha Jefferson, Locust Grove, Downtown, and Belmont areas may experience a service disruption during the maintenance window, after which service will be automatically restored.
Posted on Jun 20, 2025 - 16:54 EDT

SimplyBits / Ting Internet - Scheduled Maintenance - Northwest Tucson AZ Jul 1, 2025 08:00-09:00 EDT

Ting Internet / Simply Bits engineers will be performing maintenance to update firmware on our equipment at our Crestview, Los Altos, Redemptionist, Sky Canyon, and Tumamoc Sites Tuesday July 1st, 2025, 6:00AM - 7:00AM Mountain Standard Time.

During this maintenance, some customers in Northwest Tucson in and surrounding areas experience a brief service disruption after which connections will automatically be restored. We will be working hard to ensure any downtime is as minimal as possible. If your service is not automatically restored. please power cycle your Router and Power over Ethernet Adapter that connects to the Internet (WAN) port on your router.
Posted on Jun 16, 2025 - 11:59 EDT

Ting Internet - Scheduled Maintenance - Charlottesville, VA (Stoney Point. Pantops) Jul 2, 2025 00:00-06:00 EDT

On Wednesday July 2nd, 2025 from Midnight to 06:00 EDT we're planning maintenance on the Ting Internet network in Charlottesville, VA to consolidate connections and upgrade network infrastructure.

Customers in the Stoney Point and Pantops areas may experience a service disruption during the maintenance window, after which service will be automatically restored.
Posted on Jun 20, 2025 - 16:58 EDT

SimplyBits / Ting Internet - Scheduled Maintenance - Green Valley and Tubac AZ Jul 2, 2025 12:01-13:01 EDT

Ting Internet / Simply Bits engineers will be performing maintenance to update firmware on our equipment at our Eagles Nest, East Canoa. Green Valley, Sopori, Tubac #3, and White Hill Sites Wednesday July 2nd, 2025, 6:00AM - 7:00AM Mountain Standard Time.

During this maintenance, some customers in Green Valley and Tubac may experience a brief service disruption after which connections will automatically be restored. We will be working hard to ensure any downtime is as minimal as possible. If your service is not automatically restored. please power cycle your Router and Power over Ethernet Adapter that connects to the Internet (WAN) port on your router.
Posted on Jul 02, 2025 - 08:00 EDT

Ting Internet - Scheduled Maintenance - Charlottesville, VA (Martha Jefferson, Locust Grove, Belvedere, Dunlora) Jul 3, 2025 00:00-06:00 EDT

On Thursday July 3rd 2025 from Midnight to 06:00 EDT we're planning maintenance on the Ting Internet network in Charlottesville, VA to consolidate connections and upgrade network infrastructure.

Customers in the Martha Jefferson, Locust Grove, Belvedere and Dunlora areas may experience a service disruption during the maintenance window, after which service will be automatically restored.
Posted on Jun 20, 2025 - 17:01 EDT

SimplyBits / Ting Internet - Scheduled Maintenance - Tubac and Rio Rico AZ Jul 3, 2025 08:00-09:00 EDT

Ting Internet / Simply Bits engineers will be performing maintenance to update firmware on our equipment at our Asarco, KNOG Studio, Peck Canyon, Rio Rico Fire Department, and Tubac #1 Sites Thursday July 3rd, 2025, 6:00AM - 7:00AM Mountain Standard Time.

During this maintenance, some customers in Green Valley and Tubac may experience a brief service disruption after which connections will automatically be restored. We will be working hard to ensure any downtime is as minimal as possible. If your service is not automatically restored. please power cycle your Router and Power over Ethernet Adapter that connects to the Internet (WAN) port on your router.
Posted on Jun 16, 2025 - 12:12 EDT

SimplyBits / Ting Internet - Scheduled Maintenance - Green Valley, Sahuarita, and Tubac AZ Jul 3, 2025 08:00-09:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 16, 2025 - 12:15 EDT
Scheduled - Ting Internet / Simply Bits engineers will be performing maintenance to update firmware on our equipment at our KNOG Studio, Peck Canyon, Rio Rico Fire Department, and Tubac #1 Sites Wednesday July 2nd, 2025, 6:00AM - 7:00AM Mountain Standard Time.

During this maintenance, some customers in Green Valley and Tubac may experience a brief service disruption after which connections will automatically be restored. We will be working hard to ensure any downtime is as minimal as possible. If your service is not automatically restored. please power cycle your Router and Power over Ethernet Adapter that connects to the Internet (WAN) port on your router.
Jun 16, 2025 - 12:08 EDT

SimplyBits / Ting Internet - Scheduled Maintenance - Rio Rico and Nogales AZ Jul 7, 2025 08:00-09:00 EDT

Ting Internet / Simply Bits engineers will be performing maintenance to update firmware on our equipment at our Argus, Border Cell, Gasden, and Mt. Fagan Sites Monday July 7th, 2025, 6:00AM - 7:00AM Mountain Standard Time.

During this maintenance, some customers in Rio Rico and Nogales may experience a brief service disruption after which connections will automatically be restored. We will be working hard to ensure any downtime is as minimal as possible. If your service is not automatically restored. please power cycle your Router and Power over Ethernet Adapter that connects to the Internet (WAN) port on your router.
Posted on Jun 16, 2025 - 12:31 EDT

SimplyBits / Ting Internet - Scheduled Maintenance - Mt Lemmon and San Manuel AZ Jul 8, 2025 08:00-09:00 EDT

Ting Internet / Simply Bits engineers will be performing maintenance to update firmware on our equipment at our Bigelow, Loma Linda, Mt Lemmon, Oak Creek, San Manuel, and Simply Bits HQ Sites Tuesday July 8th, 2025, 6:00AM - 7:00AM Mountain Standard Time.

During this maintenance, some customers in East Tucson, Mt L:emmon, and San Manuel areas may experience a brief service disruption after which connections will automatically be restored. We will be working hard to ensure any downtime is as minimal as possible. If your service is not automatically restored. please power cycle your Router and Power over Ethernet Adapter that connects to the Internet (WAN) port on your router.
Posted on Jun 16, 2025 - 12:36 EDT

SimplyBits / Ting Internet - Scheduled Maintenance - Catalina and Mt Lemmon AZ Jul 9, 2025 08:00-09:00 EDT

Ting Internet / Simply Bits engineers will be performing maintenance to update firmware on our equipment at our Catelina, Elcon Tank, Golder Ranch, and Winset Sites Wednesday July 9th, 2025, 6:00AM - 7:00AM Mountain Standard Time.

During this maintenance, some customers in Catalina and Mt L:emmon areas may experience a brief service disruption after which connections will automatically be restored. We will be working hard to ensure any downtime is as minimal as possible. If your service is not automatically restored. please power cycle your Router and Power over Ethernet Adapter that connects to the Internet (WAN) port on your router.
Posted on Jun 16, 2025 - 12:41 EDT

Ting Internet / Cedar Networks - Durango, CO - Scheduled Maintenance Jul 15, 2025 06:00-07:00 EDT

On Tuesday July 15nd, 2025 from 4:00AM to 05:00 MT we're planning maintenance on the Cedar Networks/Ting Internet ADSL network in Durango, CO.

ADSL Customers in the Durango, CO area may experience a brief service disruption during the maintenance window, after which service will be automatically restored.
Posted on Jun 23, 2025 - 12:44 EDT
Jun 23, 2025
Ting Internet - Alexandria & Charlottesville, VA - Partial Outage
Resolved - This incident has been resolved.
Jun 23, 09:46 EDT
Update - While power is gradually being restored in the neighborhood, if you're still experiencing issues, we recommend power cycling both your fiber ONT and your router. If the problem persists, please contact us at 1-844-846-4994 for further individual troubleshooting.
Jun 20, 09:50 EDT
Update - While we are still looking into it, upon further investigation, the issues appear to also be impacting some service in the nearby Charlottesville, VA area in addition to Alexandria, however, the issues also appear to be mostly power-related in both areas after some severe weather earlier today.

That being said, with several power ouatges in both areas still live, if you currently have power in your home but are without your Ting internet service, please first try power-cycling (unplugging the power, waiting 30-seconds, plugging the power back in) your Ting ONT modem device to see if that helps, and we will provide further updates as they become available.
Jun 19, 19:49 EDT
Investigating - Ting Internet engineers are investigating reports of some customers without service after recent thunderstorms in the area. We will post an update as soon as we have further information. Thanks for your patience.
Jun 19, 17:45 EDT
SimplyBits / Ting Internet - Scheduled Maintenance - Tanque Verde and surrounding, Tucson AZ
Completed - The scheduled maintenance has been completed.
Jun 23, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 08:00 EDT
Scheduled - Ting Internet / Simply Bits engineers will be performing maintenance to update firmware on our equipment at our Bush Hill, Hilton, North Swan, Orpheum, Pantano, and Resort View Sites Monday June 23rd, 2025, 6:00AM - 7:00AM Mountain Standard Time.

During this maintenance, some customers in Tucson in and around Tanque Vera may experience a brief service disruption after which connections will automatically be restored. We will be working hard to ensure any downtime is as minimal as possible. If your service is not automatically restored. please power cycle your Router and Power over Ethernet Adapter that connects to the Internet (WAN) port on your router.
Jun 16, 11:17 EDT
Jun 22, 2025
Carbondale, CO - Power outage
Resolved - Power has been restored to the area, and it appears all customers should be back online
Jun 22, 01:54 EDT
Identified - It appears there is a power outage impacting our service in the Carbondale area.

We will continue to investigate and post any additional information and go from there.
Jun 21, 22:31 EDT
Jun 21, 2025

Unresolved incident: Outage - Memphis, TN. Baybrook LN area.

Jun 20, 2025
Scheduled Maintenance - Fullerton, CA
Completed - The scheduled maintenance has been completed.
Jun 20, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 03:00 EDT
Scheduled - In Fullerton, CA on Friday June 20th from Midnight to 8 AM PT, our networking partner will perform maintenance on our shared network infrastructure.

During the maintenance window, Ting Internet services for some customers in Fullerton may be briefly disrupted and then service will be automatically restored.

We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Jun 12, 16:19 EDT
Ting Internet - Charlottesville, VA - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 20, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 03:00 EDT
Scheduled - In Charlottesville, VA on Friday June 20th from 3 AM to 4 AM, Ting Internet engineers will perform maintenance on our network infrastructure.

During the maintenance window, Ting Internet services for some customers in the downtown area of Charlotteville will be briefly disrupted and then service will be automatically restored.

We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Jun 19, 12:33 EDT
Jun 19, 2025
Ting Internet - Rolesville, NC - Partial Outage
Resolved - This incident has been resolved.
Jun 19, 14:36 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 19, 13:11 EDT
Update - Ting Internet engineers have uncovered further damage after completing repairs to the initial problem area. Field engineers are working to resolve the damage and have provided a new estimate for service restoration of 2:30PM ET.
Jun 19, 12:11 EDT
Update - Ting Internet engineers are continuing to work this morning on splicing the replaced fiber sections and customers will see services begin to return as their individual fibers are restored. We estimate completing the fiber splicing to all customers by 12PM (Noon) ET. Thank you for your patience.
Jun 19, 10:06 EDT
Update - Ting Internet engineers continue to work on repairing the damaged fiber and have relayed an updated estimated time for restoration of services of 12 AM ET. Thank you for your patience.
Jun 18, 18:29 EDT
Identified - Ting Internet engineers are on site at the location of a fiber cut impacting customers in Olde Towne. Based on the damage and work required to safely access the fibers for repair, our current estimate for service restoration is 10PM ET. We will provide updates as the work progresses. Thank you for your patience.
Jun 18, 13:35 EDT
Investigating - Ting internet engineers are investigating reports of an outage affecting customers in the Olde Towne area of Rolesville, NC. We will provide further information as soon as possible.
Jun 18, 12:51 EDT
Tamarron Lodge Internet Service Outage
Resolved - This has been resolved.
Jun 19, 13:10 EDT
Monitoring - We have managed to identify and resolve the issue that was impacting network performance for all users at Tamarron Lodge locations, and are currently monitoring the network status for the rest of the day in case the issue returns.
Jun 17, 14:54 EDT
Investigating - Several, if not all units in Tamarron Lodge are either without service, or experiencing slow speeds. We are currently investigating a network issue that is localized to the Tamarron Lodge properties including the Glacier Club. We don't yet have an ETA when this issue will be resolved, but are working actively on this already. There may be further service interruptions for staff and tenants as we troubleshoot the issue.
Jun 17, 14:12 EDT
Ting Internet Scheduled Maintenance - Charlottesville, VA (Airport, Ivy Rd, Georgetown Green)
Completed - The scheduled maintenance has been completed.
Jun 19, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 23:00 EDT
Scheduled - In Charlottesville, VA on Wednesday June 18th from 11:00 PM to 6:00 AM ET, Ting Internet engineers will perform fiber maintenance to accommodate a construction project.

During the maintenance window, Ting Internet services for some customers in the Airport, Ivy Rd and Georgetown Green areas may be briefly disrupted and then service will be automatically restored.

Customers expected to be part of this maintenance have been contacted directly.

We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Jun 4, 12:10 EDT
Jun 18, 2025
Minor outage in Charlottesville Virginia
Resolved - This incident has been resolved.
Jun 18, 18:39 EDT
Monitoring - A fix has been successfully implemented and seeing all connections restored at this time. We will be monitoring the connections closely to ensure there are no further issues. Thank you for your patience.
Jun 18, 17:17 EDT
Investigating - We are seeing a small number of customers offline in the Charlottesville Virginia area. Our team is currently investigating. We will provide updates as able.
Jun 18, 11:52 EDT
SimplyBits / Ting Internet - Scheduled Maintenance - Tanque Verde and surrounding, Tucson AZ
Completed - The scheduled maintenance has been completed.
Jun 18, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 09:00 EDT
Scheduled - Ting Internet / Simply Bits engineers will be performing maintenance to update firmware on our equipment at our Cascabel, Miligrosa, Quartz Hill, and Redington Ranch Sites Wednesday June 18th, 2025, 6:00AM - 7:00AM Mountain Standard Time.

During this maintenance, some customers in Tucson in and around Tanque Vera may experience a brief service disruption after which connections will automatically be restored. We will be working hard to ensure any downtime is as minimal as possible. If your service is not automatically restored. please power cycle your Router and Power over Ethernet Adapter that connects to the Internet (WAN) port on your router.
Jun 16, 11:10 EDT
Ting Internet - Encinitas, CA - Partial outage
Resolved - This incident has been resolved.
Jun 18, 08:59 EDT
Update - The fiber cut affecting a small number of customers near S Vulcan Ave has been determined to be within an active roadway and will require traffic control assistance to complete repairs. We are working with our partners to repair the cut fibers as soon as possible and we will provide an ETA when it is available. Thanks for your patience.
Jun 17, 14:04 EDT
Identified - Ting Internet engineers have identified a fiber cut affecting a small number of customers in the vicinity of S Vulcan Ave in Encinitas, CA. We will provide an ETA once our field engineers have investigated and advised of a repair timeframe. Thank you for your patience.
Jun 17, 11:05 EDT
Jun 17, 2025
SimplyBits Fax Service Outage
Resolved - This incident has been resolved.
Jun 17, 09:39 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 13:46 EDT
Identified - Some reports from customers about fax still not working has brought us back to our initial investigation - still working on resolution.

Thank you again for your patience!
Jun 12, 18:01 EDT
Monitoring - We have been informed by our partner Lumen that the fax circuit has been repaired, and we are seeing successful faxes from some customers. We are continuing to monitor this issue until it's confirmed that all affected customers are back up and running!
Jun 12, 15:51 EDT
Identified - Our fax services partner is currently working on a fix, but hasn't provided an ETA on resolution as of yet. Testing with some customers is still showing some problems.

We are continuing to investigate and will continue to update here. Thank you for your continued patience!
Jun 12, 11:29 EDT
Investigating - We became aware today that our fax line with Lumen is down, affecting fax services for all our SimplyBits customers. We have made Lumen aware and they have dispatched technicians to resolve the issue, but we do not have an update with an ETA on when the service will be restored.
Jun 11, 14:10 EDT
Jun 16, 2025
Ting Internet - CHARLOTTESVILLE, VA - Partial Outage
Resolved - This incident has been resolved.
Jun 16, 13:40 EDT
Monitoring - A fix has been successfully implemented, and we are beginning to see services restored for affected customers. If you are still experiencing connectivity issues, please try rebooting your router and fiber ONT. We will continue to monitor the network closely to ensure stability and prevent any further disruptions. Thank you for your continued patience and understanding.
Jun 16, 10:28 EDT
Update - The work required to repair the impacted equipment is more complicated and expansive than first identified. We are currently looking at a minimum 5 hours to restoration. We appreciate your patience.
Jun 16, 08:19 EDT
Update - Technicians are onsite and getting ready to replace the impacted equipment. Once that is completed we should see service restored to impacted customers. We will update further once repairs have started. Thanks for your patience.
Jun 16, 08:01 EDT
Update - We are continuing to work on a fix for this issue.
Jun 16, 07:59 EDT
Identified - We have identified the issue, which is power-related, and are working to get service restored as quickly as possible. Will keep you posted as more information becomes available.
Jun 16, 07:17 EDT
Investigating - We have identified a minor service outage affecting a few customers in Charlottesville, VA. At this time, we do not have an ETA for when the service will be restored, but we will post updates as they become available.
Jun 16, 06:00 EDT
Partial Outage in Charlottesville
Resolved - This issue is part of the power issue we are currently onsite to repair. Please follow that update for further information.
Jun 16, 08:02 EDT
Investigating - We are currently seeing a partial outage in the Barracks Rugby area in Charlottesville. Our technicians have been notified and will investigate.
Jun 15, 18:45 EDT
SimplyBits / Ting Internet - Scheduled Maintenance - Tucson, AZ
Completed - The scheduled maintenance has been completed.
Jun 16, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 05:00 EDT
Scheduled - On Monday June 16, 2025, at 2AM local time we will be running maintenance on all Subscriber Modules on our BlackRock Site in order to upgrade firmware on the radios. The firmware upgrade will cause your radio equipment to reboot, causing a brief outage. The radio should come back up on its own and service will come back online. If your service does not come back up automatically, please reboot your router and Power over Ethernet Adapter and services should return to normal.
Jun 13, 14:58 EDT
Jun 15, 2025
Jun 14, 2025

No incidents reported.

Jun 13, 2025
Ting Internet - Cedar - Roaring Fork Region Outage
Resolved - This incident has been resolved.
Jun 13, 14:33 EDT
Monitoring - A fix has been implemented and we are monitoring
Jun 12, 13:04 EDT
Identified - Our upstream provider has confirmed damage to their fiber causing the outage. It is impacting service for our customers in the Roaring Fork region of Colorado, particularly in Rifle, Silt, Glenwood Springs and New Castle. They are currently coordinating a fiber repair plan and we will provide more information as it becomes available.
Jun 10, 19:52 EDT
Investigating - We are currently investigating reports from multiple customers of a service outage affecting several customers in Rifle Colorado. We are still investigating the cause and the scope of the issue, and working with Lumen to resolve the issue. We currently do not have an ETA to resolve this yet.
Jun 10, 19:12 EDT
Ting Internet - CHARLOTTESVILLE, VA - Partial Outage
Resolved - This incident has been resolved.
Jun 13, 08:23 EDT
Update - This issue has been resolved, we identified a piece of hardware at our data center needing to be replaced. If you still have individual service issues, please reboot your network equipment. If still unresolved, please contact our support for troubleshooting, thank you.
Jun 13, 08:22 EDT
Update - We are still investigating this issue, once we have more information we will update here as soon as possible.
Jun 13, 07:58 EDT
Investigating - We have identified a minor service outage affecting a few customers in Charlottesville, VA. At this time, we do not have an ETA for when the service will be restored, but we will post updates as they become available.
Jun 13, 04:24 EDT
Jun 12, 2025
Ting Internet - Carlsbad, CA - Partial Outage
Resolved - This incident has been resolved.
Jun 12, 20:41 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 17:04 EDT
Investigating - Ting internet engineers are investigating reports of an outage impacting some customers in Carlsbad, CA. We will post further updates as soon as possible.
Jun 12, 14:21 EDT
Ting Internet - Partial Outage in Solana Beach, CA.
Resolved - This incident has been resolved.
Jun 12, 14:19 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 12, 11:21 EDT
Update - We are proceeding with a full card reboot after the initial PON port bounce did not resolve the issue. This reboot will temporarily take down all 294 customers on the card and result in an estimated 10-minute service interruption. Service will be automatically restored once the reboot is complete.

We appreciate your patience and understanding as we work to resolve this issue as quickly as possible.
Jun 12, 09:27 EDT
Identified - Ting engineers have identified a partial outage affecting a subset of customers on a specific PON in our network in Solana Beach, CA. To restore service, we will be performing an emergency reboot of our equipment. This reboot will result in a temporary service interruption lasting approximately 10 to 15 minutes. Service will be automatically restored once the reboot is complete.

We appreciate your patience and understanding as we work to resolve this issue as quickly as possible.
Jun 12, 08:36 EDT
Outage in Fuquay Varina North Carolina
Resolved - This incident has been resolved
Jun 12, 13:04 EDT
Update - Our field team is finishing the repairs and any remaining customers affected by this outage should see their service restored. Thank you for your patience.
Jun 11, 17:33 EDT
Update - We are still seeing a handful of customers affected by the outage. Our field crews are currently en route to address the remaining issues. Thank you for your patience as we work to get everyone back online as quickly as possible.
Jun 11, 09:38 EDT
Monitoring - A fix has been put in place. Please restart your equipment if you are offline. The equipment should now be online, and if, after a restart, you are not back online, please give us a phone call at 1-844-846-4994.
Jun 11, 01:37 EDT
Update - Ting Internet engineers are on site at the location of a fiber cut. Work is underway to replace the damaged sections of fiber and the current approximate ETA for service restoration is 12 AM EST. This is longer than expected initially. We apologize for the delay and will provide updates as work progresses. Thank you for your patience.
Jun 10, 17:52 EDT
Identified - Ting Internet engineers are on site at the location of a fiber cut. Site preparation is underway to replace the damaged sections of fiber and the current approximate ETA for service restoration is 8PM ET. We will provide updates as work progresses. Thank you for your patience.
Jun 10, 13:40 EDT
Investigating - We are seeing an outage affecting some customers in Fuquay Varina, NC. We are still investigating the cause and will have more updates as they come.
Jun 10, 12:26 EDT
Intermittent Service Drops for Some SimplyBits Customers in Tucson
Resolved - This incident has been resolved.
Jun 12, 10:01 EDT
Monitoring - Our engineers have implemented a fix, and we have seen improvements to the customers we knew were affected. We are continuing to monitor this, but if you are still experiencing drops in service, or slower speeds, please feel free to give our support line a call for further troubleshooting.

Thank you!
Jun 11, 16:59 EDT
Investigating - We are investigating an issue with one of our towers in the North Tucson area (NWST/WalkerRd).

Some customers connected to this tower may experience temporary drops in service or slower than expected speeds. Our engineers are working on resolving this problem and we will update here once we are confident it has been resolved.

Thank you for your patience!
Jun 11, 14:10 EDT
Jun 11, 2025
Jun 10, 2025
SimplyBits / Ting Internet - Emergency Maintenance - Vail, AZ
Completed - The scheduled maintenance has been completed.
Jun 10, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 12:00 EDT
Scheduled - We are going to be doing some emergency maintenance in Vail, AZ at Corona de Tucson and surrounding area for power upgrades, and router stack. The current power backup power system has failed and before monsoons come we want to harden our battery backup. This will have the impact of a rolling outage lasting between 15 minutes and 30 minutes. This maintenance is being performed in a window between 9:00 a.m. and 12:00 p.m. local time. Thank you for your understanding
Jun 10, 10:55 EDT
Ting Internet - Scheduled Maintenance - Charlottesville VA (Martha Jefferson, Locust Grove, Downtown, and Belmont)
Completed - The scheduled maintenance has been completed.
Jun 10, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 00:01 EDT
Scheduled - On June 10th, 2025 from 12:01AM to 06:00 EDT we're planning maintenance on the Ting Internet network in Charlottesville, VA to consolidate connections and upgrade network infrastructure.

Customers in the Martha Jefferson, Locust Grove, Downtown, Belmont and nearby areas may experience a service disruption during the maintenance window, after which service will be automatically restored. We'll be working hard to ensure the downtime is as minimal as possible.
Jun 9, 14:16 EDT
Jun 9, 2025
Ting Internet - Scheduled Maintenance - Charlottesville VA (Martha Jefferson, Locust Grove, Downtown, and Belmont)
Completed - The scheduled maintenance has been completed.
Jun 9, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 00:00 EDT
Scheduled - On June 9th, 2025 from Midnight to 06:00 EDT we're planning maintenance on the Ting Internet network in Charlottesville, VA to consolidate connections and upgrade network infrastructure.

Customers in the Martha Jefferson, Locust Grove, Downtown, and Belmont areas may experience a service disruption during the maintenance window, after which service will be automatically restored.
Jun 3, 18:13 EDT
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