Service is back. We've confirmed the affected connections in Wake Forest, NC are online again, and we're keeping an eye on the network for a little while before we close this out.
Thanks to everyone affected for bearing with us.
Posted Sep 25, 2026 - 20:26 EDT
Monitoring
We have put a temporary fix in place and all customers that were offline should now be online.
Please restart your equipment if you are offline still.
We will continue to monitor the temp fix. Thank you for your patience.
Posted Sep 25, 2026 - 20:21 EDT
Identified
We have confirmed that the damage is localized to the same transport cable that was impacted last night. Construction activity in the area resulted in additional damage to the cable.
Our vendor has completed the required civil construction work today, which will allow us to proceed with the permanent fiber repair tonight. We currently expect the repair to be completed by 11:00 PM tonight. We will continue to provide updates as the work progresses.
Posted Sep 25, 2026 - 17:06 EDT
Investigating
Some customers in Wake Forest, NC are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.
Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Posted Sep 25, 2026 - 16:17 EDT
This incident affected: North Carolina (Wake Forest, NC).