Most services are restored. Field technicians are actively repairing fiber to bring the remaining customers back online, thank you for your patience as we work restore service.
Posted Jul 31, 2026 - 22:01 EDT
Update
The field team is continuing with fiber repairs. Thank you for your patience as we work to restore your service.
Posted Jul 31, 2026 - 19:41 EDT
Update
A storm in the area is delaying our ability to repair the remaining conduits and fibers for impacted customers. Our field team is continuing to work on what repairs they can do safely in the interim until the storm passes. Thank you for your patience.
Posted Jul 31, 2026 - 18:14 EDT
Identified
Our field team has been made aware of a small number of customers who were missed during the initial restoration checks and are still experiencing a service interruption. The team is actively investigating these cases and is working to restore service to all remaining affected customers as quickly as possible.
Posted Jul 31, 2026 - 13:30 EDT
Monitoring
The splicing has completed and service has been restored to impacted customers. We are closely monitoring the network for any further issues. Thanks for your patience.
Posted Jul 31, 2026 - 12:13 EDT
Update
Our repair crews continue to make progress with fiber splicing, and we are seeing customers gradually come back online as restoration efforts continue.
Our field operations team has advised that our estimated restoration time has been updated from 6:00 AM to 10:00 AM as crews continue working to restore service to the remaining affected customers.
We appreciate your patience and understanding while we complete these repairs. We will continue to provide updates as more information becomes available.
Posted Jul 31, 2026 - 08:39 EDT
Update
Our crews are continuing to make progress towards restoring service. The problem was more extensive than originally anticipated, but the scope has been fully assessed and we continue to work with our partners to restore connectivity.
The current ETA is 6:00 AM MDT. Thank you for your continued patience and understanding.
Posted Jul 30, 2026 - 23:25 EDT
Update
Our crews are continuing to make significant progress towards restoring service.
With the current progress, repairs should be complete by 8 pm local. Thank you for your continued patience and understanding.
Posted Jul 30, 2026 - 18:54 EDT
Update
Repair crews remain onsite, and fiber splicing is actively underway as our construction team continues installing additional fiber. Our teams are working as quickly and safely as possible to restore service to all affected customers.
At this time, we do not have an estimated time for full restoration. We will provide an update with an ETA as soon as our field teams are able to confirm one. Thank you for your continued patience and understanding.
Posted Jul 30, 2026 - 09:27 EDT
Update
Our field teams are continuing to repair the damaged fiber optic cables, thank you for your continued patience.
Posted Jul 29, 2026 - 21:34 EDT
Update
Splicing technicians have already begun repairing the fibers at the first of five damaged sections of cable. Crews will move sequentially through the remaining four sections as construction teams finish placing each section of the new cable.
Posted Jul 29, 2026 - 20:16 EDT
Update
Fiber repairs are ongoing. Thank you for your patience as we work to restore your service.
Posted Jul 29, 2026 - 19:08 EDT
Update
Fiber placement is currently underway, and our team expects to begin the splicing process shortly.
Posted Jul 29, 2026 - 15:59 EDT
Update
We are continuing to work on a fix for this issue.
Posted Jul 29, 2026 - 13:03 EDT
Update
Our field teams are actively working to repair a bundle of fiber optic cables after a traffic accident yesterday afternoon where a truck struck a telephone pole, which has impacted multiple services including Ting.
We will provide an ETA as soon as it is available. Thank you for your patience.
Posted Jul 29, 2026 - 10:47 EDT
Update
Our field teams are actively repairing the damaged fiber optic cables. Unforeseen challenges have delayed our progress. We now expect services to begin restoring tomorrow morning. Thank you for your continued patience.
Posted Jul 28, 2026 - 22:19 EDT
Update
We are continuing to work on a fix for this issue.
Posted Jul 28, 2026 - 21:11 EDT
Update
We are continuing to work on a fix for this issue.
Posted Jul 28, 2026 - 20:05 EDT
Identified
Teams are actively assessing repairs after locating damaged fiber, no estimated restoration time available at the moment
Posted Jul 28, 2026 - 18:34 EDT
Update
Teams are actively assessing repairs after locating damaged fiber, no estimated restoration time available at the moment
Posted Jul 28, 2026 - 16:57 EDT
Investigating
Ting Internet engineers are investigating reports of an outage impacting service for some customers in Memphis, TN. We will post further information and next steps here as soon as it becomes available.