The network has been stable since service was restored, so we're closing this incident. Thanks again to everyone affected for their patience.
Any customer still offline can restart their router to bring the connection back.
Posted Oct 15, 2026 - 00:32 EDT
Monitoring
Service is back. We've confirmed the affected connections in Wake Forest, NC are online again, and we're keeping an eye on the network for a little while before we close this out.
Thanks to everyone affected for bearing with us.
Posted Oct 14, 2026 - 21:47 EDT
Update
Repairs are moving along well. Our teams have installed the new fiber optic cable and are prepping it now. We expect to begin splicing within the hour and are on track to restore services before midnight.
Posted Oct 14, 2026 - 19:32 EDT
Update
Our field techs are still working to find the cause of this outage. We will have more updates as they come and an ETA when available.
Posted Oct 14, 2026 - 15:56 EDT
Investigating
Some customers in Wake Forest, NC are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.
Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Posted Oct 14, 2026 - 14:03 EDT
This incident affected: North Carolina (Wake Forest, NC).