The network has been stable since service was restored, so we're closing this incident. Thanks again to everyone affected for their patience.
Any customer still offline can restart their router to bring the connection back.
Posted Oct 15, 2026 - 00:34 EDT
Monitoring
Service is back. We've confirmed the affected connections in Rolesville, NC are online again, and we're keeping an eye on the network for a little while before we close this out.
Thanks to everyone affected for bearing with us.
Posted Oct 14, 2026 - 21:49 EDT
Update
Work on this outage has been completed. All affected customers show as back online in our monitoring. If you are still seeing an issue, please attempt a power cycle of your router and ONT, then if service is not back online within a few minutes feel free to get in touch at 1-844-846-4994 for individual troubleshooting.
Posted Oct 14, 2026 - 19:32 EDT
Investigating
Repairs are moving along well. Our teams have installed the new fiber optic cable and are prepping it now. We expect to begin splicing within the hour and are on track to restore services before midnight.
Posted Oct 14, 2026 - 19:30 EDT
Monitoring
Work on this outage has been completed. All affected customers show as back online in our monitoring. If you are still seeing an issue, please attempt a power cycle of your router and ONT, then if service is not back online within a few minutes feel free to get in touch at 1-844-846-4994 for individual troubleshooting.
Posted Oct 14, 2026 - 17:00 EDT
Update
We continue to work to get our customers back online.
Thank you for your patience while we continue to get everyone back online.
Posted Oct 14, 2026 - 15:35 EDT
Update
Ting engineers are on site working to resolve this outage, which is still affecting some customers near Hampton Lake Dr in Rolesville NC.
Posted Oct 14, 2026 - 13:57 EDT
Investigating
Some customers in Rolesville, NC are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.
Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Posted Oct 14, 2026 - 12:11 EDT
This incident affected: North Carolina (Rolesville, NC).