The network has been stable since service was restored, so we're closing this incident. Thanks again to everyone affected for their patience.
Any customer still offline can restart their router to bring the connection back.
Posted Oct 06, 2026 - 19:56 EDT
Update
Service is back. We've confirmed the affected connections in Wake Forest, NC are online again, and we're keeping an eye on the network for a little while before we close this out.
Thanks to everyone affected for bearing with us.
Posted Oct 06, 2026 - 17:11 EDT
Monitoring
All customers are back online at this time. We will monitor this for a while before closing.
Posted Oct 06, 2026 - 17:02 EDT
Update
Techs have been hard at work splicing new fiber and at this time most of the customers affected should be back online. There is still more work to do and roughly 100 customers are still offline. The work continues.
Once again we appreciate your patience during this repair.
Posted Oct 06, 2026 - 15:00 EDT
Identified
Our techs are still working on this issue, replacing and re splicing fiber. Unfortunately the issue is bigger than expected now that we have better visuals, the fix is at first going to cause more customers to go offline for a short period, before we see more customers coming back online.
Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Posted Oct 06, 2026 - 12:14 EDT
Update
Due to restricted access to the damaged underground fiber bundle, final repairs require a specialized vendor and are temporarily paused overnight. The vendor will arrive tomorrow morning to assist our crews in splicing the primary transport cable and restoring service to all remaining customers. We have set a soft Estimated Time of Restoration (ETR) for 6:00 PM tomorrow, though we are making every effort to resolve the issue sooner.
Posted Oct 05, 2026 - 20:40 EDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 05, 2026 - 20:10 EDT
Update
Fiber damage confirmed. Field crew is on-site and working on the fix. Currently No ETR.
Posted Oct 05, 2026 - 19:06 EDT
Update
We are continuing to investigate this issue.
Posted Oct 05, 2026 - 18:00 EDT
Update
We are still working on a fix for this issue
Posted Oct 05, 2026 - 17:58 EDT
Investigating
Some customers in Wake Forest, NC are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.
Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Posted Oct 05, 2026 - 16:41 EDT
This incident affected: North Carolina (Wake Forest, NC).