We are continuing to monitor for any further issues.
Posted Aug 27, 2025 - 07:28 EDT
Monitoring
The fiber damage has been repaired and all services have been restored. If you are still experiencing issues please contact us for assistance.
Posted Aug 27, 2025 - 05:51 EDT
Update
Splicing operations are actively underway. The 432-count cable is now 50% complete, while the 156-count cable has reached 25% completion. No ETR provided yet.
Posted Aug 26, 2025 - 22:33 EDT
Update
Splicers are currently preparing the tails for both cables. Estimated time to begin splicing operations is approximately 01:45 GMT, on August 27, 2025.
Posted Aug 26, 2025 - 20:52 EDT
Update
Our networking partner reports that replacement fiber cables are being transported to the damage location. Once installed, the splicing and restoration can begin.
We will continue to keep you updated as repairs progress.
Posted Aug 26, 2025 - 18:22 EDT
Update
Repair crews are still on site. Multiple high-capacity fiber bundle cables have been damaged by suspected vandalism. Crews onsite are working to replace cable and begin splicing.
We will continue to keep you updated as repairs progress. Thank you for your patience.
Posted Aug 26, 2025 - 16:26 EDT
Update
Repair crews are on site at the location of the damage. Multiple high-capacity fiber bundle cables have been damaged by suspected vandalism. Crews onsite are working to establish traffic control and preparing for cable replacement.
We will continue to keep you updated as repairs progress. Thank you for your patience.
Posted Aug 26, 2025 - 13:42 EDT
Update
The cause of the outage is now known to be an issue with a fiber cut on one of our partner circuits. They are working on a repair at this time. We do not have an ETA.
Posted Aug 26, 2025 - 12:07 EDT
Identified
The cause of the outage is now known to be an issue with one of our partner circuits. They are working on a repair at this time. We do not have an ETA.
Posted Aug 26, 2025 - 12:02 EDT
Investigating
We are seeing an outage in Laguna Woods Village at this time. Our team is investigating and we will update when we have more information.
Posted Aug 26, 2025 - 11:32 EDT
This incident affected: California (Laguna Woods Village).