This incident has been resolved. If you are still experiencing issues, please try restarting your equipment. For further assistance, please call support at 1-844-846-4994
Posted Feb 06, 2026 - 19:31 EST
Monitoring
As of 6:41pm internet service has been restored. Thank you for your patience during this outage. If you are still experiencing issues, please try restarting your equipment. For further assistance, please call support at 1-844-846-4994
Posted Feb 06, 2026 - 18:42 EST
Update
as of 5:30, Ting engineers have begun restoring service for customers by replacing damaged fiber, and we estimate full restoration by 8:00 PM.
Posted Feb 06, 2026 - 17:33 EST
Update
as of 5:29pm fiber repairs have begun and we are starting to see some of our customer's services being restored
Posted Feb 06, 2026 - 17:29 EST
Update
as of 5:15PM - Our crews are on site, excavating and determining the scope of the repair. We will share an ETA when its available.
Posted Feb 06, 2026 - 17:16 EST
Update
as of 4:15PM - Our crews are on site and determining the scope of the repair. We will share an ETA when its available.
Posted Feb 06, 2026 - 16:16 EST
Update
We are continuing to work on a fix for this issue.
Posted Feb 06, 2026 - 15:30 EST
Identified
as of 3:00PM - Ting technicians are on site at a potential fiber cut in the area. Once the damage has been located we will form a plan for repair and restoration.
Posted Feb 06, 2026 - 15:00 EST
Investigating
Ting Internet engineers are investigating reports of an outage impacting service for some customers in Charlottesville, VA. We will post further information and next steps here as soon as it becomes available.
Posted Feb 06, 2026 - 14:18 EST
This incident affected: Virginia (Charlottesville, VA).