Website Issues: Manage Payment Screen

Incident Report for Ting Internet

Resolved

This incident has been resolved.
Posted Apr 29, 2026 - 15:39 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 29, 2026 - 13:31 EDT

Investigating

We are aware of an issue where some users are seeing a blank screen when accessing the "Manage Payment" section. Our engineering team is currently investigating the cause, and we will provide an update here as soon as we have more information.
Posted Apr 27, 2026 - 22:34 EDT
This incident affected: Virginia (Charlottesville, VA, Alexandria, VA), Idaho (Greater Sandpoint, ID, Ponderay, ID), Maryland (Westminster, MD), Colorado (Aspen, CO, Basalt, CO, Bayfield, CO, Carbondale, CO, Centennial, CO, Colorado Springs, CO, Cortez, CO, De Beque, CO, Dolores, CO, Durango, CO, Glenwood Springs, CO, Greenwood Village, CO, Grand Junction, CO, New Castle, CO, Parachute, CO, Rifle, CO, Silt, CO, Willits, CO, Thornton, CO), New Mexico (Farmington, NM), California (Culver City, CA, Encinitas, CA, Fullerton, CA, Solana Beach, CA, Carlsbad, CA, Laguna Woods Village), Arizona (Tucson, Catalina, Amado, Douglas, Green Valley, Marana, Mt. Lemmon, Nogales, Oracle, Oro Valley, Rio Rico, Sahuarita, San Manuel, Tubac, Vail), North Carolina (Angiers, NC, Fuquay-Varina, NC, Holly Springs, NC, Rolesville, NC, Sanford, NC, Wake Forest, NC), and Tennessee (Memphis).