The network has been stable since service was restored, so we're closing this incident. Thanks again to everyone affected for their patience.
Any customer still offline can restart their router to bring the connection back.
Posted Oct 14, 2026 - 01:07 EDT
Monitoring
Service is back. We've confirmed the affected connections in Fuquay-Varina, NC are online again, and we're keeping an eye on the network for a little while before we close this out.
Thanks to everyone affected for bearing with us.
Posted Oct 13, 2026 - 22:22 EDT
Update
Crew is on-site working through the damage fiber cable. Targeting midnight for restoration. Thank you for your patience as we work to resolve this issue.
Posted Oct 13, 2026 - 20:42 EDT
Update
We are currently working on the fix and repair to the damaged fiber.
Thank you for your patience while we continue to work and work towards a resolution as quickly as possible.
Posted Oct 13, 2026 - 17:31 EDT
Investigating
Some customers in Fuquay-Varina, NC are without internet service right now, and our engineers are already on it. We'll post an update here as soon as we have one.
Customers in the affected area don't need to restart anything — service will come back on its own once the fix is in. We appreciate everyone's patience while we work on this.
Posted Oct 13, 2026 - 12:22 EDT
This incident affected: North Carolina (Fuquay-Varina, NC).