Charlottesville VA: Connectivity issue on legacy network after DHCP updates
Identified - Related to an update to our DHCP system that took place yesterday, we have discovered a persistent issue that is causing services to some customers with legacy static IP's to go offline every 4-8 hours after renewal. This will mostly affect long-standing business customers in the Charlottesville core.

We have made adjustments to the DHCP configuration to mitigate symptoms but not all are retroactive; if an IP lease was acquired prior to the changes tonight the issue may occur again.

If your service was impacted by this and goes offline again, another reboot of your router and modem should be effective and keep it online for longer than previously. Our apologies for the inconvenience as we continue to work to modernize portions of the old fiber network in Charlottesville.
Jul 09, 2025 - 18:58 EDT

About This Site

We monitor all Ting services 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status.

Uptime over the past 90 days. View historical uptime.
Arizona Operational
90 days ago
99.93 % uptime
Today
Tucson Operational
90 days ago
99.35 % uptime
Today
Catalina Operational
90 days ago
99.97 % uptime
Today
Amado Operational
90 days ago
99.97 % uptime
Today
Douglas Operational
90 days ago
99.97 % uptime
Today
Green Valley Operational
90 days ago
99.97 % uptime
Today
Marana Operational
90 days ago
99.97 % uptime
Today
Mt. Lemmon Operational
90 days ago
99.94 % uptime
Today
Nogales Operational
90 days ago
99.97 % uptime
Today
Oracle Operational
90 days ago
99.97 % uptime
Today
Oro Valley Operational
90 days ago
99.97 % uptime
Today
Rio Rico Operational
90 days ago
99.97 % uptime
Today
Sahuarita Operational
90 days ago
99.97 % uptime
Today
San Manuel Operational
90 days ago
99.97 % uptime
Today
Tubac Operational
90 days ago
99.97 % uptime
Today
Vail Operational
90 days ago
99.96 % uptime
Today
California Operational
90 days ago
99.92 % uptime
Today
Culver City, CA Operational
90 days ago
100.0 % uptime
Today
Encinitas, CA Operational
90 days ago
99.69 % uptime
Today
Fullerton, CA Operational
90 days ago
100.0 % uptime
Today
Solana Beach, CA Operational
90 days ago
99.96 % uptime
Today
Carlsbad, CA Operational
90 days ago
99.96 % uptime
Today
Colorado Operational
90 days ago
99.64 % uptime
Today
Aspen, CO Operational
90 days ago
99.69 % uptime
Today
Basalt, CO Operational
90 days ago
98.19 % uptime
Today
Bayfield, CO Operational
90 days ago
99.92 % uptime
Today
Carbondale, CO Operational
90 days ago
99.95 % uptime
Today
Centennial, CO Operational
90 days ago
99.63 % uptime
Today
Colorado Springs, CO Operational
90 days ago
100.0 % uptime
Today
Cortez, CO Operational
90 days ago
100.0 % uptime
Today
De Beque, CO Operational
90 days ago
100.0 % uptime
Today
Dolores, CO Operational
90 days ago
100.0 % uptime
Today
Durango, CO Operational
90 days ago
99.99 % uptime
Today
Glenwood Springs, CO Operational
90 days ago
99.02 % uptime
Today
Greenwood Village, CO Operational
90 days ago
100.0 % uptime
Today
Grand Junction, CO Operational
90 days ago
100.0 % uptime
Today
New Castle, CO Operational
90 days ago
99.07 % uptime
Today
Parachute, CO Operational
90 days ago
100.0 % uptime
Today
Rifle, CO Operational
90 days ago
99.06 % uptime
Today
Silt, CO Operational
90 days ago
99.07 % uptime
Today
Willits, CO Operational
90 days ago
100.0 % uptime
Today
Idaho Operational
90 days ago
99.72 % uptime
Today
Greater Sandpoint, ID Operational
90 days ago
99.72 % uptime
Today
Ponderay, ID Operational
90 days ago
99.72 % uptime
Today
Maryland Operational
90 days ago
100.0 % uptime
Today
Westminster, MD Operational
90 days ago
100.0 % uptime
Today
New Mexico Operational
90 days ago
100.0 % uptime
Today
Farmington, NM Operational
90 days ago
100.0 % uptime
Today
North Carolina Operational
90 days ago
99.43 % uptime
Today
Angiers, NC Operational
90 days ago
100.0 % uptime
Today
Fuquay-Varina, NC Operational
90 days ago
98.38 % uptime
Today
Holly Springs, NC Operational
90 days ago
98.73 % uptime
Today
Rolesville, NC Operational
90 days ago
99.62 % uptime
Today
Sanford, NC Operational
90 days ago
100.0 % uptime
Today
Wake Forest, NC Operational
90 days ago
99.84 % uptime
Today
Tennessee Operational
90 days ago
98.17 % uptime
Today
Memphis Operational
90 days ago
98.17 % uptime
Today
Virginia Degraded Performance
90 days ago
97.4 % uptime
Today
Charlottesville, VA Degraded Performance
90 days ago
96.76 % uptime
Today
Alexandria, VA Operational
90 days ago
98.04 % uptime
Today
Customer Support Operational
Ting Website, Shop & Your Account Operational
Shipping & Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Ting Internet - Fuquay-Varina, NC - Scheduled Maintenance Jul 23, 2025 00:00-06:00 EDT

n Fuquay-Varina, NC on Wednesday July 23rd 2025 from Midnight to 6:00AM ET, Ting Internet engineers will perform maintenance complete a permanent repair on a transport cable.

During the maintenance window, Ting Internet services for some customers will briefly disrupted as updates are applied and then service will be automatically restored.

We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Posted on Jul 11, 2025 - 16:40 EDT
Jul 18, 2025
Ting Internet - Fullerton, CA - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 18, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 10:00 EDT
Scheduled - In Fullerton, CA on Friday July 18th from 7 AM to 5 PM PT, our networking partner will perform maintenance on our shared network infrastructure to repair a damaged fiber line feeding a number of homes.

During the maintenance window, Ting Internet services for some customers in Fullerton may be briefly disrupted or degraded and then service will be automatically restored.

We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Jul 17, 18:37 EDT
Jul 17, 2025

No incidents reported.

Jul 16, 2025
Wake Forest North Carolina
Resolved - This incident has been resolved.
Jul 16, 22:51 EDT
Monitoring - The outage should be resolved at this time. Our records show all affected customers are back online. Once again, thank you for your patience!
Jul 16, 21:23 EDT
Update - Our techs are working on this fiber issue at this time. They are splicing and we should have more info soon. Current estimated ETA is 10:30 EST. We appreciate your patience.
Jul 16, 21:06 EDT
Update - Work on the repairs has already begun, and we have an approximate time of 11pm ET for when we hope the repairs will be fully completed. However, we will provide more information as it becomes available.
Jul 16, 19:15 EDT
Identified - Our technicians have identified the issue as a fiber cut in the area due to road construction. We will need to install some new conduit and re splice fibers on site. We do not have an ETA at this time.
Jul 16, 16:10 EDT
Investigating - We are seeing an outage in Wake Forest NC affecting approx 110 customers. Our technicians are aware and we are investigating the cause. More updates to come.
Jul 16, 15:12 EDT
SimplyBits - Internet Connections Offline
Resolved - This incident has been resolved.
Jul 16, 11:06 EDT
Monitoring - This issue was resolved in a short time yesterday evening, but we are still monitoring just in case the issue re-surfaces today.
Jul 15, 11:17 EDT
Identified - We had an influx of customer calls reporting internet services being taken offline. This appears to have been caused by a brief BGP session failure, which seems to now be resolved.

Internet connections should restore automatically, if they haven't already. Consider restarting your router or SimplyBits PoE adapter if you still continue to experience any issues.
Jul 14, 18:50 EDT
Jul 15, 2025
Ting Internet / Cedar Networks - Durango, CO - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 06:00 EDT
Scheduled - On Tuesday July 15nd, 2025 from 4:00AM to 05:00 MT we're planning maintenance on the Cedar Networks/Ting Internet ADSL network in Durango, CO.

ADSL Customers in the Durango, CO area may experience a brief service disruption during the maintenance window, after which service will be automatically restored.
Jun 23, 12:44 EDT
Jul 14, 2025
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025
SimplyBits - Call Quality Issues Affecting Some VoIP Customers
Resolved - This incident has been resolved.
Jul 11, 19:15 EDT
Monitoring - After fixes applied yesterday evening, we are confident that this issue is resolved. We are still monitoring throughout the day to see if any issues re-surface.
Jul 11, 11:47 EDT
Update - We've made some headway on resolving the overall issue. Check ins with some customers have seen improvements but there are still a couple which we've noticed packet loss on.

If you are affected by this issue, feel free to test and see if things have improved / resolved.
Jul 10, 18:37 EDT
Update - Engineers are still working on resolving the packet loss causing the call quality issues. Thank you again for your continued patience!
Jul 10, 17:15 EDT
Identified - We have identified some packet loss stemming from a connection between two of our infrastructure routers. Engineers are still working on a solution. Thank you for your patience!
Jul 10, 15:23 EDT
Investigating - Customers using SimplyBits' voice services have reported issues with voice call quality.

Inbound/outbound calling should still be working but affected customers may find call quality to be 'choppy'. Our engineers are currently investigating.
Jul 10, 14:28 EDT
SimplyBits / Ting Internet - Scheduled Maintenance - Tucson, Mt Lemmon and San Manuel AZ
Completed - The scheduled maintenance has been completed.
Jul 11, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 06:00 EDT
Scheduled - Ting Internet / Simply Bits engineers will be performing maintenance to update firmware on our equipment at our Bigelow, Loma Linda, Mt Lemmon, Oak Creek, San Manuel, and Simply Bits HQ Sites Friday July 11th, 2025, 4:00AM - 5:00AM Mountain Standard Time.

During this maintenance, some customers in East Tucson, Mt L:emmon, and San Manuel areas may experience a brief service disruption after which connections will automatically be restored. We will be working hard to ensure any downtime is as minimal as possible. If your service is not automatically restored. please power cycle your Router and Power over Ethernet Adapter that connects to the Internet (WAN) port on your router.
Jul 9, 16:08 EDT
Jul 10, 2025
Jul 9, 2025
Ting Internet - Charlottesville, VA (Lake Reynovia) - Partial Outage
Resolved - This incident has been resolved.
Jul 9, 16:04 EDT
Investigating - Ting Internet engineers are investigating reports of a localized outage affecting some customers in the Lake Reynovia / Avon Park area of Charlottesville, VA. We will provide further updates once we have more information from our field teams.
Jul 8, 14:17 EDT
SimplyBits / Ting Internet - Scheduled Maintenance - Catalina and Mt Lemmon AZ
Completed - The scheduled maintenance has been completed.
Jul 9, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 08:00 EDT
Scheduled - Ting Internet / Simply Bits engineers will be performing maintenance to update firmware on our equipment at our Catelina, Elcon Tank, Golder Ranch, and Winset Sites Wednesday July 9th, 2025, 6:00AM - 7:00AM Mountain Standard Time.

During this maintenance, some customers in Catalina and Mt L:emmon areas may experience a brief service disruption after which connections will automatically be restored. We will be working hard to ensure any downtime is as minimal as possible. If your service is not automatically restored. please power cycle your Router and Power over Ethernet Adapter that connects to the Internet (WAN) port on your router.
Jun 16, 12:41 EDT
Jul 8, 2025
SimplyBits Emergency Maintenance - Sahuarita
Resolved - Emergency maintenance was completed overnight. We've confirmed all affected customers are back up and systems are working as expected. Thank you!
Jul 8, 11:03 EDT
Identified - We are expecting an outage of approximately an hour tonight as our engineers swap out the power system for our tower powering internet service in the Sahuarita, AZ area

No ETA of the expected maintenance start - we are hoping to minimize disruptions by performing this maintenance after regular business hours. Once the power system has been replaced, service to affected customers will restore automatically.
Jul 7, 18:14 EDT
SimplyBits / Ting Internet - Scheduled Maintenance - Mt Lemmon and San Manuel AZ
Completed - The scheduled maintenance has been completed.
Jul 8, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 08:00 EDT
Scheduled - Ting Internet / Simply Bits engineers will be performing maintenance to update firmware on our equipment at our Bigelow, Loma Linda, Mt Lemmon, Oak Creek, San Manuel, and Simply Bits HQ Sites Tuesday July 8th, 2025, 6:00AM - 7:00AM Mountain Standard Time.

During this maintenance, some customers in East Tucson, Mt L:emmon, and San Manuel areas may experience a brief service disruption after which connections will automatically be restored. We will be working hard to ensure any downtime is as minimal as possible. If your service is not automatically restored. please power cycle your Router and Power over Ethernet Adapter that connects to the Internet (WAN) port on your router.
Jun 16, 12:36 EDT
Ting Internet - Scheduled Maintenance - Charlottesville, VA (Martha Jefferson, Locust Grove, Belvedere, Dunlora)
Completed - The scheduled maintenance has been completed.
Jul 8, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 00:01 EDT
Scheduled - On Tuesday July 8th 2025 from 12:01AM to 06:00 AM EDT we're planning maintenance on the Ting Internet network in Charlottesville, VA to consolidate connections and upgrade network infrastructure.

Customers in the Martha Jefferson, Locust Grove, Belvedere and Dunlora areas may experience a service disruption during the maintenance window, after which service will be automatically restored.
Jul 7, 13:58 EDT
Scheduled Maintenance - Charlottesville, VA - DHCP server upgrades
Completed - The scheduled maintenance has been completed.
Jul 8, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 01:00 EDT
Scheduled - On Tuesday July 8th from 01:00AM to 02:00AM Ting Internet engineers will be performing maintenance on Ting's DHCP servers servicing some customers in Charlottesville, VA,. During this maintenance, servers will be replaced with updated redundant systems.

Minimal impact is expected, with Ting Internet service working normally throughout. DHCP lease renewals will be temporarily unavailable during the maintenance window after which service will be automatically restored. In rare cases, some routers may need to be rebooted to obtain a new IP address.

Ting Internet Support is available 24/7 to assist you at 1-844-846-4994 or via live chat at https://ting.com/support
Jun 27, 12:27 EDT
Centennial Colorado
Resolved - This incident has been resolved.
Jul 8, 00:36 EDT
Identified - We are seeing a number of customers offline in Centennial at this time. This appears to be due to power outages in area but we will be keeping an eye on situation as well.
Jul 7, 16:22 EDT
Jul 7, 2025
Ting Internet - Outage in Charlottesville, VA Walker Square MDU's
Resolved - This incident has been resolved.
Jul 7, 16:44 EDT
Investigating - We are currently investigating an issue affecting some of our customers in the Walker Square MDUs in the Charlottesville, VA market. We will share updates as more information becomes available.
Jul 7, 13:03 EDT
SimplyBits / Ting Internet - Scheduled Maintenance - Rio Rico and Nogales AZ
Completed - The scheduled maintenance has been completed.
Jul 7, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 08:00 EDT
Scheduled - Ting Internet / Simply Bits engineers will be performing maintenance to update firmware on our equipment at our Argus, Border Cell, Gasden, and Mt. Fagan Sites Monday July 7th, 2025, 6:00AM - 7:00AM Mountain Standard Time.

During this maintenance, some customers in Rio Rico and Nogales may experience a brief service disruption after which connections will automatically be restored. We will be working hard to ensure any downtime is as minimal as possible. If your service is not automatically restored. please power cycle your Router and Power over Ethernet Adapter that connects to the Internet (WAN) port on your router.
Jun 16, 12:31 EDT
Jul 6, 2025

No incidents reported.

Jul 5, 2025
Ting Internet - Charlottesville, VA - Partial Outage
Resolved - This incident has been resolved.
Jul 5, 16:10 EDT
Monitoring - Power has been restored in the area affected. All but a few customer should be back online, if you are not, please try power-cycling your equipment (Ting ONT modem & router) to see if that helps, and if not, please call our support line at 844-846-4994.
Jul 5, 08:58 EDT
Update - Although Dominion Energy is still dealing with power issues in the area, some of the power to our impacted equipment has now been restored. We've also setup a generator to provide temporary power to areas which have not. That being said, not all but the majority of our impacted customers should be back online for now. If you are still without service, please try power-cycling your equipment (Ting ONT modem & router) to see if that helps, and if not, then it means your service is still impacted by the power outages in the area but we expect those to be resolved soon. We will provide further updates here as they become available.
Jul 4, 20:05 EDT
Identified - Ting Internet engineers are on site with Dominion Energy at a location where a tree has fallen. Power lines have been severed which has caused a power outage in the North Downtown and Fry's Spring including Ting equipment servicing the area. We will provide an ETA once available, pending power restoration to the area. Thank you for your patience.
Jul 4, 18:16 EDT
Investigating - Ting Internet engineers are investigating reports of an outage affecting some customers in Charlottesville, VA. We will post further information as soon as possible.
Jul 4, 17:51 EDT
Jul 4, 2025
Ting.com website - Live Chat Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 4, 12:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 11:15 EDT
Scheduled - On Friday July 4th until 12:15PM ET, Ting will be performing maintenance on our website. During this maintenance window, our Live Chat will be unavailable.

Ting Internet service is not impacted by this maintenance and will continue to operate normally.

Ting Internet Support is available 24/7 to assist you by phone at 1-844-846-4994.
Jul 4, 11:14 EDT
Ting.com website - Live Chat Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 4, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 09:00 EDT
Scheduled - On Friday July 4th from 9:00AM to 11:00AM ET, Ting will be performing maintenance on our website. During this maintenance window, our Live Chat will be unavailable.

Ting Internet service is not impacted by this maintenance and will continue to operate normally.

Ting Internet Support is available 24/7 to assist you by phone at 1-844-846-4994.
Jul 3, 13:01 EDT
← Incident History Powered by Atlassian Statuspage