Charlottesville - Jefferson Ridge Apartments cutover to new service
Identified - Ting Internet service to the Jefferson Ridge Apartments has completed an upgrade, and the older infrastructure has been deactivated as of today. If you are a resident who is without service, please check if your in-unit router is still connected via ethernet to a wall plate. If so, that ethernet cable should be disconnected from the wall and plugged into the newly-installed ONT instead. The ONT is a black box, generally mounted on the wall and installed within the last 2 months. Service should resume automatically once the ONT has been connected to the router, but if not please call 1-844-846-4994 or use the chat function at ting.com for further assistance.
Aug 11, 2025 - 13:07 EDT

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We monitor all Ting services 24 hours a day, seven days a week. In the event of a service disruption, we'll post information here to keep you informed of the current status.

Uptime over the past 90 days. View historical uptime.
Arizona Operational
90 days ago
99.77 % uptime
Today
Tucson Operational
90 days ago
97.07 % uptime
Today
Catalina Operational
90 days ago
99.97 % uptime
Today
Amado Operational
90 days ago
99.97 % uptime
Today
Douglas Operational
90 days ago
99.97 % uptime
Today
Green Valley Operational
90 days ago
99.97 % uptime
Today
Marana Operational
90 days ago
99.97 % uptime
Today
Mt. Lemmon Operational
90 days ago
99.97 % uptime
Today
Nogales Operational
90 days ago
99.8 % uptime
Today
Oracle Operational
90 days ago
99.97 % uptime
Today
Oro Valley Operational
90 days ago
99.97 % uptime
Today
Rio Rico Operational
90 days ago
99.97 % uptime
Today
Sahuarita Operational
90 days ago
99.97 % uptime
Today
San Manuel Operational
90 days ago
99.97 % uptime
Today
Tubac Operational
90 days ago
99.97 % uptime
Today
Vail Operational
90 days ago
99.97 % uptime
Today
California Operational
90 days ago
99.76 % uptime
Today
Culver City, CA Operational
90 days ago
100.0 % uptime
Today
Encinitas, CA Operational
90 days ago
99.69 % uptime
Today
Fullerton, CA Operational
90 days ago
100.0 % uptime
Today
Solana Beach, CA Operational
90 days ago
99.96 % uptime
Today
Carlsbad, CA Operational
90 days ago
99.95 % uptime
Today
Laguna Woods Village Operational
90 days ago
94.06 % uptime
Today
Colorado Operational
90 days ago
99.42 % uptime
Today
Aspen, CO Operational
90 days ago
100.0 % uptime
Today
Basalt, CO Operational
90 days ago
98.19 % uptime
Today
Bayfield, CO Operational
90 days ago
99.92 % uptime
Today
Carbondale, CO Operational
90 days ago
99.93 % uptime
Today
Centennial, CO Operational
90 days ago
99.71 % uptime
Today
Colorado Springs, CO Operational
90 days ago
96.56 % uptime
Today
Cortez, CO Operational
90 days ago
100.0 % uptime
Today
De Beque, CO Operational
90 days ago
100.0 % uptime
Today
Dolores, CO Operational
90 days ago
100.0 % uptime
Today
Durango, CO Operational
90 days ago
99.15 % uptime
Today
Glenwood Springs, CO Operational
90 days ago
99.0 % uptime
Today
Greenwood Village, CO Operational
90 days ago
100.0 % uptime
Today
Grand Junction, CO Operational
90 days ago
100.0 % uptime
Today
New Castle, CO Operational
90 days ago
99.07 % uptime
Today
Parachute, CO Operational
90 days ago
100.0 % uptime
Today
Rifle, CO Operational
90 days ago
99.06 % uptime
Today
Silt, CO Operational
90 days ago
99.01 % uptime
Today
Willits, CO Operational
90 days ago
100.0 % uptime
Today
Idaho Operational
90 days ago
100.0 % uptime
Today
Greater Sandpoint, ID Operational
90 days ago
100.0 % uptime
Today
Ponderay, ID Operational
90 days ago
100.0 % uptime
Today
Maryland Operational
90 days ago
100.0 % uptime
Today
Westminster, MD Operational
90 days ago
100.0 % uptime
Today
New Mexico Operational
90 days ago
100.0 % uptime
Today
Farmington, NM Operational
90 days ago
100.0 % uptime
Today
North Carolina Operational
90 days ago
99.56 % uptime
Today
Angiers, NC Operational
90 days ago
100.0 % uptime
Today
Fuquay-Varina, NC Operational
90 days ago
99.21 % uptime
Today
Holly Springs, NC Operational
90 days ago
98.93 % uptime
Today
Rolesville, NC Operational
90 days ago
99.61 % uptime
Today
Sanford, NC Operational
90 days ago
100.0 % uptime
Today
Wake Forest, NC Operational
90 days ago
99.63 % uptime
Today
Tennessee Operational
90 days ago
98.17 % uptime
Today
Memphis Operational
90 days ago
98.17 % uptime
Today
Virginia Operational
90 days ago
97.8 % uptime
Today
Charlottesville, VA Operational
90 days ago
97.11 % uptime
Today
Alexandria, VA Operational
90 days ago
98.48 % uptime
Today
Customer Support Operational
Ting Website, Shop & Your Account Operational
Shipping & Returns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 2, 2025
SimplyBits - Fax Services Down
Resolved - This incident has been resolved.
Sep 2, 12:09 EDT
Investigating - We've identified an issue with our Fax PRI, which allows sending/receiving of faxes on our Fax to Go service. We have engaged support from our network partner for a resolution.

Fax services will be automatically restored once a resolution is in place. Thank you for your patience!
Aug 28, 13:47 EDT
Sep 1, 2025

No incidents reported.

Aug 31, 2025
Wake Forest NC
Resolved - This incident has been resolved.
Aug 31, 07:36 EDT
Monitoring - We have restored services at these locations. If you are still experiencing issues please call our support line at 844-894-4994 and our support staff will assist.

Thank you for your patience during this outage.
Aug 30, 22:32 EDT
Update - We have restored services to 2 of the customers that were offline. We're still working on the final 2 at this time. I apologize but we do not have an ETA right now.

We do appreciate your patience while we work on this repair.
Aug 30, 21:24 EDT
Update - Repairs continue to restore service. We do not have an ETA at this time.

We do appreciate your patience while our teams work to resolve this.
Aug 30, 20:00 EDT
Identified - Our contractor was in the area installing fiber to other addresses and caused an issue with a few customers already activated. They have been dispatched to repair. We do not have an ETA at this time.

We do appreciate your patience while we work on this repair.
Aug 30, 16:59 EDT
Investigating - We're seeing a minor outage in Wake Forest NC. We are investigating the cause and will update when we have more information.
Aug 30, 16:05 EDT
Aug 30, 2025
Aug 29, 2025

No incidents reported.

Aug 28, 2025
Aug 27, 2025
SimplyBits - Fax Services Down
Resolved - This incident has been resolved.
Aug 27, 12:15 EDT
Monitoring - Our network partner has repaired our Fax PRI line, and fax services should be back up and running again. We are monitoring in case of any further issues.
Aug 26, 18:22 EDT
Identified - We've identified an issue with our Fax PRI, which allows sending/receiving of faxes on our Fax to Go service. We have engaged support from our network partner for a resolution.

Fax services will be automatically restored once a resolution is in place. Thank you for your patience!
Aug 26, 16:31 EDT
Laguna Woods Village
Resolved - This incident has been resolved.
Aug 27, 10:22 EDT
Update - We are continuing to monitor for any further issues.
Aug 27, 07:28 EDT
Monitoring - The fiber damage has been repaired and all services have been restored. If you are still experiencing issues please contact us for assistance.
Aug 27, 05:51 EDT
Update - Splicing operations are actively underway. The 432-count cable is now 50% complete, while the 156-count cable has reached 25% completion.
No ETR provided yet.
Aug 26, 22:33 EDT
Update - Splicers are currently preparing the tails for both cables. Estimated time to begin splicing operations is approximately 01:45 GMT, on August 27, 2025.
Aug 26, 20:52 EDT
Update - Our networking partner reports that replacement fiber cables are being transported to the damage location. Once installed, the splicing and restoration can begin.

We will continue to keep you updated as repairs progress.
Aug 26, 18:22 EDT
Update - Repair crews are still on site. Multiple high-capacity fiber bundle cables have been damaged by suspected vandalism. Crews onsite are working to replace cable and begin splicing.

We will continue to keep you updated as repairs progress. Thank you for your patience.
Aug 26, 16:26 EDT
Update - Repair crews are on site at the location of the damage. Multiple high-capacity fiber bundle cables have been damaged by suspected vandalism. Crews onsite are working to establish traffic control and preparing for cable replacement.

We will continue to keep you updated as repairs progress. Thank you for your patience.
Aug 26, 13:42 EDT
Update - The cause of the outage is now known to be an issue with a fiber cut on one of our partner circuits. They are working on a repair at this time. We do not have an ETA.
Aug 26, 12:07 EDT
Identified - The cause of the outage is now known to be an issue with one of our partner circuits. They are working on a repair at this time. We do not have an ETA.
Aug 26, 12:02 EDT
Investigating - We are seeing an outage in Laguna Woods Village at this time. Our team is investigating and we will update when we have more information.
Aug 26, 11:32 EDT
Aug 26, 2025
Outage in Carlsbad California
Resolved - This incident has been resolved.
Aug 26, 16:23 EDT
Investigating - We have a minor outage in Carlsbad California. Approximately 40 customers affected. Our technicians are in route to investigate the cause. We will update with more information when we have it.
Aug 26, 15:40 EDT
Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025
Durango Service Outage - Near 72 Shuttle St
Resolved - This incident has been resolved.
Aug 22, 15:38 EDT
Identified - We have identified an issue with power for our network equipment providing service to multiple commercial customers near 72 Shuttle St in Durango CO. We are working with the building owner/management to resolve the issue as soon as possible, but do not have an ETA yet when power will be restored for our equipment.
Aug 20, 09:39 EDT
Aug 21, 2025
Fax Services Down for SimplyBits Commercial Customers
Resolved - This incident has been resolved.
Aug 21, 11:03 EDT
Monitoring - We have received report that our Fax PRI service have been restored and operational. We will monitor through the day to ensure stability. Thank you for your patience on this matter.
Aug 20, 12:16 EDT
Identified - We've identified an issue with our Fax PRI, which allows sending/receiving of faxes on our Fax to Go service. We have engaged support from our network partner for a resolution.

Fax services will be automatically restored once a resolution is in place. Thank you for your patience!
Aug 18, 14:18 EDT
SimplyBits - Nogales - Partial Service Outage
Resolved - Our team has completed the repairs to the impacted site in Nogales. All customers should be back online. If you do not have an internet connection at this time and you were impacted by the outage, please power cycle your router and unplug your Power over Ethernet Adapter for about 10 seconds and plug it back in. This should restore your connection. Thank you.
Aug 21, 10:08 EDT
Investigating - Some customers in Nogales may be affected by a service outage due to some issues with the network infrastructure in that area that began recently. We are investigating the cause but do not have any more information at this time, or an ETA when it will be resolved.
Aug 20, 21:42 EDT
Aug 20, 2025
Holly Springs Outage
Resolved - This incident has been resolved.
Aug 20, 21:34 EDT
Investigating - We're seeing a few customers in Holly Springs offline. This is affecting a few addresses on Texanna Way specifically. Our techs are in route to find the problem. No ETA at this time.
Aug 20, 19:58 EDT
Ting Internet - Greenwood Village, CO - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 20, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 06:00 EDT
Scheduled - In Greenwood Village, CO on August 20th, 2025 from 4:00AM to 6:00AM MT, Ting Internet engineers will perform scheduled maintenance on our network to upgrade firmware on our equipment.

During the maintenance window, Ting Internet services for some customers will briefly disrupted as updates are applied and then service will be automatically restored. We'll be working hard to ensure the downtime is as minimal as possible. If you have any questions, please contact us at 1-844-846-4994 (Available 24/7) or visit https://ting.com/support
Aug 18, 14:17 EDT
Charlottesville Virginia, Raintree area Outage
Resolved - This incident has been resolved.
Aug 20, 01:50 EDT
Identified - The outage in the Raintree area is caused by a power outage. Per Dominion Energy they are working on this issue. Approximate ETA is between 5PM-8PM.
Aug 19, 13:19 EDT
Investigating - We are seeing an outage in the Raintree area in Charlottesville VA. We are investigating the cause at this time and will provide more updates when able.
Aug 19, 12:24 EDT
Aug 19, 2025

Unresolved incident: Charlottesville - Jefferson Ridge Apartments cutover to new service.

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