Resolved -
This incident has been resolved.
Mar 4, 22:01 EST
Monitoring -
As of 9:22 PM, fiber repairs are complete and affected services are returning online. Our team will continue to monitor the network to ensure stability. We apologize for the disruption and appreciate your patience.
Mar 4, 21:23 EST
Update -
Update (8:13 PM): While preparing for repairs, our field team discovered additional fiber damage. Consequently, the outage is affecting a larger area than initially reported. Our current estimated time for full restoration is 10:00 PM.
Mar 4, 20:15 EST
Update -
We are continuing to work on a fix for this issue.
Mar 4, 20:07 EST
Identified -
Update: as of 7:02 pm damage has been identified. Repair materials are being staged on-site. We appreciate your patience as we work to restore service
Mar 4, 19:03 EST
Update -
as of 6:20PM, Ting internet technicians are on site in the Jasper Point Dr area and investigating damage impacting customers in the area. We will post an ETA for service restoration when available.
Mar 4, 18:24 EST
Investigating -
We are currently investigating a service outage impacting some customers in the Holly Springs, NC market. Our team is working to identify the cause, and we will share updates as more information becomes available
Mar 4, 16:49 EST